Ticket Policies & FAQs

 FAQs

If your question is not answered here, or if you have questions about a specific show (light and sound sensitivities, accessibility requests, etc.) please call the Box Office at 802-824-5288.

  • All 2026 shows have reserved seating. You will select your seats when you purchase your tickets. If you have any questions about seating options or accessibility accommodations, please call the box office before completing your order

    If you have any accessibility needs, please call the box office to discuss arrangements (802-824-5288)

  • There are no cash, check, or credit card refunds available if you are unable to attend a performance.

    You may request to have the amount of your purchase, minus a cancellation fee, stored as a credit on your account to be applied to a future purchase. These credits are valid for five years once issued.

    You may also return your tickets to the Box Office as a tax-deductible donation (for which you will receive an acknowledgment letter) or exchange the tickets for another day or performance. See Exchange Policy below.

  • Tickets may be exchanged up to 24 hours prior to the performance you can no longer attend. Tickets may be exchanged for a different performance of the same production only, subject to availability. A $5 per ticket exchange fee will be charged in addition to any applicable ticket upgrade costs.

    Exchanges requested less than 24 hours in advance of the performance time or after a performance has passed are subject to a fee of $15 per ticket.

    Exchange fees are waived for subscribers.

  • As we know, the weather in Vermont can be a little unpredictable.

    Most outdoor locations of our Young Company tour have an indoor performance option. Performances in Weston do not have the option to move indoors but there are multiple dates that we can move your tickets to. If the forecast indicates heavy rain or dangerous weather, we will do our best to make the decision to cancel or move inside two (2) hours in advance.

    Outdoor touring productions across Southern and Central Vermont will be canceled if the forecast indicates heavy rain. We will do our best to make this decision two (2) hours before the scheduled start; cancellations will be posted on our website and Facebook pages, and ticket holders will be notified by email.

    All mainstage shows are at Walker Farm theater, which is indoors.

  • We are required to collect 6% Vermont State sales tax on all orders unless you can provide proof of current tax-exempt status.

  • All discounted tickets must be ordered over the phone or in person at the Box Office unless otherwise noted, including redemption of gift certificates or gift cards. Any discount being used must be mentioned to Box Office personnel before the transaction is complete, as discounts cannot be applied to your order after the transaction has been processed. Discounts cannot be retroactively applied to an order, even if the discount was announced after your ticket purchase.

  • The security of your personally identifiable information is important to us. Weston Theater Company will never share, sell, or rent individual personal information. When you purchase tickets with us, your sensitive information is encrypted using industry-standard secure socket layer technology (SSL).

  • All tickets are emailed. You may add them to your digital wallet, take a screenshot, or print them if necessary. All tickets will be scanned upon arrival by the Box Office. There are no tickets held at Will Call.

    Your ticket link will be included in your confirmation email. You can always contact the Box Office and ask for your tickets to be sent to you again.

    Your tickets will include your seat numbers. If you have trouble or can’t find your email, the Box Office will have access to a door list and will be able to help you find your seat information upon arrival.

  • When a performance is sold out, standby seating may be available.

    Standby seats are cushioned high-top chairs that are added behind the top row of the center section. Tickets are $40 and are only available for purchase in person at the door, at sold-out performances.

Review Current Health & Safety Protocols

  • Wear what makes you comfortable! It’s a great excuse to dress up for an evening on the town, but casual wear is totally okay too. We keep our theaters cool in the summer for our performers who are dancing and singing and acting (oh my!) under the lights and in costumes. We recommend bringing a jacket or layers with you to stay comfortable.

  • Doors into the theater will open 30 minutes prior to performance time. Arriving around that time will allow you plenty of time to park, use the restroom, and find your seat.

  • Late seating is difficult at Walker Farm, and we cannot guarantee the ability to seat after a show begins. We are unable to give an exact estimate of how soon you could be seated if late.

    At the scheduled start time for sold out performances, any unclaimed seat may be sold to standby patrons.

    If you are unable to attend, reach out to the Box Office for rescheduling options.

  • Our shows range anywhere from one hour up to three! To learn more about a specific show, visit the show page on this website. Most shows are about two hours and include a 15-minute intermission.

  • Yes, Walker Farm Theater has restrooms. We encourage you to use the restroom before the show and/or at intermission to avoid navigating the dark theater or distracting the actors during the show.

    If you need to leave during the performance, you may not be able to re-enter before intermission or the end of the show. Re-seating will be at the discretion of the house manager based on the safety of the timing.

  • Concessions will be available for purchase at the theater before the show and at intermission. Feel free to come early and pack a meal to enjoy at our picnic tables in beautiful Vermont in the summer.

  • We ask that you do not bring children under the age of five to our productions, with the exception of the Young Company production.

    Please only bring your children to shows that you deem appropriate for their age and maturity level. Please consult individual show pages or contact the Box Office for information on age-appropriateness, parental advisories, or any content warnings to help you make a decision, particularly if you have specific questions or restrictions.

  • Photos or videos in the theater are strictly prohibited due to licensing and copyright restrictions.

    However, we welcome you to enjoy as many photographs as you’d like at the step and repeat in our lobby.

  • The great thing about theater is that you can enjoy your experience whether you are familiar with the show or not. If you are interested in learning more, you can visit the show page on our website or attend a Pre-Show Talk (first Wednesday & Thursday) or Post-Show Talk (select Sundays).