Ticket Policies & FAQs

 FAQs

If your question is not answered here, or if you have questions about a specific show (light and sound sensitivities, accessibility requests, etc.) please call the Box Office at 802-824-5288.

  • All 2025 shows have reserved seating. You will select your seats when you purchase your tickets. If you have any questions about seating options or accessibility accommodations, please call the box office before completing your order

    If you have any accessibility needs, please call the box office to discuss arrangements (802-824-5288)

  • There are no cash, check, or credit card refunds available if you are unable to attend a performance, although you may have the amount of your purchase stored as a credit on your account to be applied to a future purchase. These credits do not expire. You may also return your tickets to the Box Office as a tax-deductible donation (for which you will receive an acknowledgment letter) or exchange the tickets for another day or performance. See Exchange Policy below.

  • Tickets may be exchanged up to 24 hours prior to the performance you can no longer attend. Tickets may be exchanged for a different performance of the same production only, subject to availability. A $5 per ticket exchange fee will be charged in addition to any applicable ticket upgrade costs. The exchange fee is waived for subscribers. All exchanges must be done 24 hours prior to curtain for your original ticket.

  • As we know, the weather in Vermont can be a little unpredictable.

    Most outdoor locations of our Young Company tour have an indoor performance option. Performances in Weston do not have the option to move indoors but there are multiple dates that we can move your tickets to. If the forecast indicates heavy rain or dangerous weather, we will do our best to make the decision to cancel or move inside two (2) hours in advance.

    Outdoor touring productions across Southern and Central Vermont will be canceled if the forecast indicates heavy rain. We will do our best to make this decision two (2) hours before the scheduled start; cancellations will be posted on our website and Facebook pages, and ticket holders will be notified by email.

  • We are required to collect 6% Vermont State sales tax on all orders unless you can provide proof of current tax-exempt status.

  • All discounted tickets must be ordered over the phone or in person at the Box Office unless otherwise noted, including redemption of gift certificates or gift cards. Any discount being used must be mentioned to Box Office personnel before the transaction is complete, as discounts cannot be applied to your order after the transaction has been processed. Discounts cannot be retroactively applied to an order, even if the discount was announced after your ticket purchase.

  • All tickets will be emailed. You may add them to your digital wallet, take a screenshot, or print them if necessary. All tickets will be scanned upon arrival by the Box Office.

    If you can find your confirmation email, your ticket link will be included. You can always contact the Box Office and ask for your tickets to be sent to you again. Possible Subject Lines to search for include "You are now a Weston Theater Company Subscriber!"; "Weston Theater Tickets and Important Information"; and "Your Weston Theater Tickets". If you have trouble or can’t find your email, the Box Office will have access to a door list and will be able to help you find your seats upon arrival.

  • The security of your personally identifiable information is important to us. Weston Theater Company will never share, sell, or rent individual personal information. When you purchase tickets with us, your sensitive information is encrypted using industry-standard secure socket layer technology (SSL).

  • They will be included as a link in an email with the subject "Weston Theater Tickets and Important Information" or "Your Weston Theater Tickets". You can add them to your phone's wallet app, take a screenshot, print them out, or have them pulled up on your phone.  All tickets must be scanned by the box office before entering the theater. Your tickets will include your seat numbers.

Review Current Health & Safety Protocols

  • Wear what makes you comfortable! It’s a great excuse to dress up for an evening on the town, but casual wear is totally okay too. We keep our theaters cool in the summer for our performers who are dancing and singing and acting (oh my!) under the lights and in costumes. We recommend bringing a jacket or layers with you to stay comfortable.

  • Doors into the theater will open 30 minutes prior to performance time. Arriving around that time will allow you plenty of time to park, use the restroom, and find your seat.

  • There is no late seating. Due to the configuration of the seating within the theater, there is no safe or appropriate time to enter once the show begins. Please speak with a Box Office representative to schedule for a different performance.

  • Our shows range anywhere from one hour up to three! To learn more about a specific show, visit the show page on this website. Most shows are about two hours and include a 15-minute intermission.

  • Yes, both of our venues have restrooms. We encourage you to use the restroom before the show and/or at intermission to avoid navigating the dark theater or distracting the actors during the show.

    If you need to leave during the performance, you may not be able to re-enter before intermission or the end of the show. Re-seating will be at the discretion of the house manager based on the safety of the timing.

  • Concessions will be available for purchase at the theater before the show and at intermission. Feel free to come early and pack a meal to enjoy at our picnic tables in beautiful Vermont in the summer.

  • We ask that you do not bring children under the age of five to our productions, with the exception of the Young Company production.

    Please only bring your children to shows that you deem appropriate for their age and maturity level. Please consult individual show pages or contact the Box Office for information on age-appropriateness, parental advisories, or any content warnings to help you make a decision, particularly if you have specific questions or restrictions.

  • Photos or videos in the theater are strictly prohibited due to licensing and copyright restrictions.

    However, we welcome you to enjoy as many photographs as you’d like at the step and repeat in our lobby.

  • The great thing about theater is that you can enjoy your experience whether you are familiar with the show or not. If you are interested in learning more, you can visit the show page on our website, read the Show Notes, or attend a Pre-Show Talk.